Field service software is designed for companies that have a staff of technicians or engineers that they send out "into the field" to install or repair an item. Primary functions of this type of software are to intelligently schedule and dispatch multiple technicians to different locations daily, while minimizing cost and maintaining good customer service. Companies may need to manage installs, service or repairs of systems or equipment.
Field service software involves a combination of some or all of the following: CRM applications, contracts, work order management, dispatch, wireless technology, inventory management and prior customer service data, such as details on customer equipment, access requirements, and parts inventory.
By utilizing a mobile field service handheld, your field technician can be better informed and connected to the company. In turn, this type of solution:
- improves field worker productivity
- enhances customer service
- automates paper processes
- assists with regulatory compliance
- reduces human error
- improves inventory turnover
- maximizes work time
- minimizes travel time
- matches technicians skills and certifications to the work
- prioritizes work by service level agreement (SLA)
- considers the availability of parts
- attempts to avoid technician overtime
CompuData understands that every field service company has different requirements. We recognize the challenges that companies like yours face, so CompuData offers a comprehensive selection of integrated field service solutions to help you manage every aspect of your business, translating critical business information into valuable business intelligence.
CompuData offers field service solutions based upon:
Why choose CompuData?
With over 40 years of experience helping small to mid-size businesses grow their businesses, CompuData can help you find the software and IT services that are right for your business.
Learn more about CompuData’s Field Service Solutions.